Due to the nature of our handmade soaps and soap-making ingredients, Love Bobbie does not accept returns or exchanges for change of mind.
If your order arrives damaged, faulty, incorrect or does not match its description, please contact Love Bobbie so we can help resolve the issue.
Where a return is agreed for reasons other than a fault or failure covered by Australian Consumer Law, return postage is the responsibility of the customer.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.